At Takuwa, we believe your personal information belongs to you. This policy explains what we collect, why we collect it, and how we keep it safe while you use our platform to browse and purchase herbal and natural products.
To make the app work smoothly, we collect only what is necessary:
When you create an account or place an order, we may ask for: Your name, phone number, email address, delivery location. This helps us identify you, deliver your products, and communicate with you.
We keep track of: items you view or purchase, orders you place, interactions with the app. This allows us to improve your experience and make the app more useful.
We may automatically collect: device type and operating system, app performance data. This helps us fix bugs and improve reliability.
Important: Camera and gallery access is strictly limited to internal administrator accounts operated by Takuwa Natural Products staff. These permissions are used solely to add and manage product images on the platform. Customers and other users are not prompted for camera or gallery access.
Our app requests access to your device's camera and photo gallery for the following limited purposes only:
The camera is used only when an administrator chooses to take a photo of a product to add or list on the platform. The app does not access the camera in the background, record video, or capture images without explicit action.
We request access to the device's photo library solely to allow administrators to select existing images to upload as product photos. We do not browse, scan, or access photos for any other purpose.
Since camera and gallery permissions apply only to administrator devices, regular users are never prompted for these permissions and do not need to manage them.
We use your data to:
Your information is only shared when necessary:
We do not trade or sell your personal information to third parties.
Some accounts in the system (such as drivers, sales representatives, and administrators) are created by the business. These accounts are used strictly for operational purposes and have limited access based on their role.
We take security seriously and apply safeguards such as: secure login systems, controlled access to data, protection against unauthorized use. Even with these measures, no system is completely immune to risk, but we continuously work to keep your data protected.
You are always in control of your information. You can:
📬 Get in touch with our privacy & support team
Click the button to contact us regarding privacy questions, data requests, or support. We'll get back to you promptly.
We only keep your information for as long as it is needed to: provide our services, maintain records, meet legal or operational requirements.
This app is intended for general users and is not specifically designed for children under 13.
We may update this policy as the app evolves. When we do, we will update the date above and make the revised version available within the app.
If you have questions or concerns about this policy, please reach out using the email button below.
Your trust matters — Takuwa Natural Products is committed to respecting your privacy while you enjoy the goodness of nature.