Takuwa Natural Products privacy first

At Takuwa, we believe your personal information belongs to you. This policy explains what we collect, why we collect it, and how we keep it safe while you use our platform to browse and purchase herbal and natural products.

What We Collect and Why

To make the app work smoothly, we collect only what is necessary:

1. Information You Provide

When you create an account or place an order, we may ask for: Your name, phone number, email address, delivery location. This helps us identify you, deliver your products, and communicate with you.

2. Activity Within the App

We keep track of: items you view or purchase, orders you place, interactions with the app. This allows us to improve your experience and make the app more useful.

3. Technical Information

We may automatically collect: device type and operating system, app performance data. This helps us fix bugs and improve reliability.

How Your Information Is Used

We use your data to:

• Process and deliver your orders
• Send updates about purchases or deliveries
• Provide customer support
• Improve app features and performance
• Manage internal operations (including staff roles like drivers and sales agents)

Who Has Access to Your Data

Your information is only shared when necessary:

• Delivery personnel receive details needed to complete deliveries
• Payment services handle transactions securely
• System administrators manage the platform and user accounts

strong>We do not trade or sell your personal information to third parties.

Account Roles and Access

Some accounts in the system (such as drivers, sales representatives, and administrators) are created by the business. These accounts are used strictly for operational purposes and have limited access based on their role.

Keeping Your Information Safe

We take security seriously and apply safeguards such as: secure login systems, controlled access to data, protection against unauthorized use. Even with these measures, no system is completely immune to risk, but we continuously work to keep your data protected.

Your Control

You are always in control of your information. You can:

• Update your personal details
• Request account deletion
• Contact us about your data

How Long We Keep Data

We only keep your information for as long as it is needed to: provide our services, maintain records, meet legal or operational requirements.

Children’s Use

This app is intended for general users and is not specifically designed for children under 13.

Updates to This Policy

We may update this policy as the app evolves. When we do, we will update the date above and make the revised version available within the app.

Contact

If you have questions or concerns about this policy, please reach out using the email button below.

Your trust matters — Takuwa Natural Products is committed to respecting your privacy while you enjoy the goodness of nature.